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Chapter 6: Maintenance and troubleshooting
98-141368-A 97
Generate a diagnostic report
The diagnostic report contains relevant information for troubleshooting. When contacting
your distributor for support, please enclose this file.
To generate a diagnostic report, access the web interface of the SAILOR Fleet One and do as
follows:
1. From the left navigation pane, select HELP DESK.
2. Click Generate report.
In some browsers the file may open directly in your browser.
3. To save the file, select File > Save as in your browser.
4. Choose a location for the file and save it.
Note
It normally takes about 1 minute, sometimes longer, to generate the report. The
report may open in your browser while being generated. Wait until the report is
finished before saving the file.
- SAILOR Fleet One 1
- Disclaimer 2
- Trademark acknowledgements: 2
- Safety summary 1 3
- 98-141368-A iv 4
- Related documents 5
- Typography 5
- Table of contents 6
- Chapter 5 Configuration 7
- Chapter 1 9
- Introduction 9
- Features and interfaces 10
- Main units 11
- Tools for setup and use 12
- Available services 12
- Satellite coverage 13
- Chapter 2 14
- Installation 14
- Obstructions 15
- Radiation hazard 16
- Interference 16
- Radar distance 17
- 98-141368-A 10 18
- Antenna mast design 19
- Antenna mast length 20
- Install the antenna 21
- Important mounting notes 22
- Mount the antenna 23
- Where to place the terminal 24
- Install the terminal 25
- 98-141368-A 18 26
- 98-141368-A 19 27
- 98-141368-A 20 28
- Connect cables 29
- DC power input 30
- 98-141368-A 23 31
- To connect to the ignition 32
- Phone interface 33
- LAN interface 34
- 98-141368-A 27 35
- 12345678 36
- I/O pin functions 37
- 98-141368-A 32 40
- 98-141368-A 33 41
- Power cable selection 42
- Power cable recommendations 43
- 98-141368-A 36 44
- Chapter 3 45
- Get started 45
- Power up the SAILOR Fleet One 46
- Connect a smartphone 47
- 98-141368-A 40 48
- Connect an IP handset 49
- Connect an analogue phone 50
- Connect a computer 50
- Make a call 51
- Connect to the Internet 52
- Chapter 4 53
- Operation 53
- Call log 54
- To make local phone calls 55
- Dialling functions 56
- Data connection 57
- Physical connection options 58
- To access the Internet 58
- The built-in web interface 59
- Overview of the web interface 60
- To navigate the web interface 61
- Dashboard 62
- 98-141368-A 55 63
- 98-141368-A 56 64
- Phone book 65
- To edit the phone book 66
- SMS messages 68
- 98-141368-A 61 69
- To configure message settings 70
- Do you need a SIM PIN? 71
- To enter the SIM PIN 71
- 98-141368-A 64 72
- Wrong PIN 73
- Chapter 5 74
- Configuration 74
- Set up the data connection 75
- Set up the interfaces 76
- 98-141368-A 69 77
- 98-141368-A 70 78
- 98-141368-A 71 79
- 98-141368-A 72 80
- Select a preferred satellite 81
- Log on as administrator 82
- 98-141368-A 75 83
- 98-141368-A 76 84
- Save or load a configuration 85
- Call charges 86
- Log handling 87
- Data limits 87
- Configure the SIM PIN 88
- To change the PIN 89
- Set up user permissions 90
- Restricted dialling 91
- 98-141368-A 84 92
- External data connections 93
- 98-141368-A 86 94
- Track the SAILOR Fleet One 95
- 98-141368-A 88 96
- Antenna RF noise filter 97
- Chapter 6 98
- Update software 99
- 98-141368-A 92 100
- Part numbers 101
- Troubleshooting guide 102
- 98-141368-A 95 103
- Status signalling 104
- Generate a diagnostic report 105
- Event messages 106
- 98-141368-A 99 107
- 98-141368-A 100 108
- 98-141368-A 101 109
- 98-141368-A 102 110
- 98-141368-A 103 111
- 98-141368-A 104 112
- Extended status 113
- Antenna properties 113
- Self test 114
- Reset button 115
- 98-141368-A 108 116
- List of reserved subnets 117
- Appendix A 118
- Technical specifications 118
- Environmental specifications 119
- 98-141368-A 112 120
- Dimensions are in mm 121
- SAILOR Fleet One terminal 122
- 98-141368-A 115 123
- 98-141368-A 116 124
- Weight: 2.2 kg 125
- Glossary 126
- 98-141368-A 119 127
- 98-141368-A 120 128
- 98-141368-A 121 129
- 98-141368-A 122 130
- 98-141368-A 123 131
- 98-141368-A 124 132
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